Sasha Liv is committed to customer satisfaction. Should problems arise with an order, we will make every effort to provide timely and pleasing solutions. Our goal is for you to enjoy buying and wearing Sasha Liv as much as we enjoy creating our work.
If an item arrives damaged, please notify us within seven days. We will not rest until you have received your Sasha Liv order in perfect condition. This is our pledge to you.
Online purchases of unaltered, unworn, and undamaged items can be returned within 45 days. All merchandise tags must be attached, and the receipt is required for all returns and exchanges.
All custom and sale pieces are final sale and may not be returned or exchanged.
You will be credited in full, minus all shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges.