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Brooklyn, NY 11223 customercare@sashaliv.com | Free Shipping!
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FAQs

Elegant jewelry designed for women of style. Perfect for any look, any budget.
Available in Gold, Rose Gold, and Sterling Silver. Sasha Liv -- timeless, beyond trend
-- jewelry to be cherished for generations.

FAQs

How can I track my SASHA LIV order?

To track your order please look into your SASHA LIV account or use the tracking numbers in your order confirmation email.

Why Should I create a SASHA LIV account?

To maximize your experience on SASHA LIV website we recommend that you create an account. By doing this, we will be able to customize your customer experience, and expedite your service experience should you encounter any issues with your order

Can I change or amend my order once it has been placed?

Yes. Please reach out to our customer service at customercare@sashaliv.com.

Can I shop without creating a SASHA LIV account?

Yes. You are welcome to check out as our guest.

PAYMENT

When will the payment be taken?

As soon as your order is placed, payment will be taken. To ensure safe shopping, we offer safe and secure credit card processing.

What are the supported payment methods?

Currently, SASHA LIV supports the following payment methods:


  • PayPal
  • Master Card
  • Visa
  • American Express
  • Discover


Other forms of payment:
  • SASHA LIV Gift Cards
  • Credit Card Gift Cards*

Examples of forms of payment we do not accept include:
  • CODs
  • Layaway plan
  • Personal checks
  • Money orders


PAYMENT

When will the payment be taken?

As soon as your order is placed, payment will be taken. To ensure safe shopping, we offer safe and secure credit card processing.

What are the supported payment methods?

Currently, SASHA LIV supports the following payment methods:

  • PayPal
  • Master Card
  • Visa
  • American Express
  • Discover
Other forms of payment:
  • SASHA LIV Gift Cards
  • Credit Card Gift Cards*
Examples of forms of payment we do not accept include:
  • CODs
  • Layaway plan
  • Personal checks
  • Money orders

RETURNS & EXCHANGES

If I am not pleased with my SASHA LIV item may it be exchanged?

Yes, we stand behind our brand, if you are not pleased with your order you may return the undamaged and unworn items within 5-7 business days.

What is SASHA LIV return policy?

Sasha Liv is committed to customer satisfaction. Should problems arise with an order, we will make every effort to provide timely and pleasing solutions. View our return policy.

SHIPPING & DELIVERY

If I live outside of the United States can I order from SASHA LIV?

Yes, most in-stock items generally arrive within 8-16 business days after your order is received.

What details do you need to deliver my SASHA LIV order?

We require you complete the following fields for your delivery address in the checkout process:

  • Building / Villa Name or Number
  • Street Name
  • City
  • State/Province
  • Post/Zip Code (if applicable)

Please provide accurate address details to avoid any unnecessary delivery delays.

Will you ship my SASHA LIV order to a P.O. Box or APO address?

Most APO/FPO/DPO orders can be delivered to a Military/Diplomatic Post Office within 4-8 business days.

  • For fastest delivery, we ship APO/FPO/DPO orders via Priority Mail.
  • APO/FPO/DPO orders are not subject to Sale and Use Tax

Purchase amount priority air

Up to $98.99 $8
$99.00 and above free

Can I choose expedited shipping for my SASHA LIV order?

Excludes items shipped direct from the manufacturer. Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell and leave the package in a sheltered area.

If I believe my package is lost, what should I do?

If your package is lost, please contact customercare@sashaliv.com.

PRODUCT CARE

How should I care and clean my SASHA LIV Jewelry?

To care for your SASHA LIV jewelry, use a damp cloth with lukewarm water, adding a small amount of mild soap, and rub gently on jewelry. Rinse with clean water and pat dry with a soft cloth.

The use of silver polishing liquids, silver dips, ultrasonic cleaning and a tumbler is not recommended. Do not expose the jewelry to harsh chemicals, perfume, lotions, and remove jewelry prior to bathing or swimming.

A polishing cloth is recommended to keep your SASHA Liv jewelry shiny. Please note that the SASHA LIV warranty does not cover this wear and tear of the product.

What details do you need to deliver my SASHA LIV order?

We require you complete the following fields for your delivery address in the checkout process:

  • Building / Villa Name or Number
  • Street Name
  • City
  • State/Province
  • Post/Zip Code (if applicable)

Please provide accurate address details to avoid any unnecessary delivery delays.

Will you ship my SASHA LIV order to a P.O. Box or APO address?

Most APO/FPO/DPO orders can be delivered to a Military/Diplomatic Post Office within 4-8 business days.

  • For fastest delivery, we ship APO/FPO/DPO orders via Priority Mail.
  • APO/FPO/DPO orders are not subject to Sale and Use Tax

Purchase amount priority air

Up to $98.99 $8
$99.00 and above free

Can I choose expedited shipping for my SASHA LIV order?

Excludes items shipped direct from the manufacturer. Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell and leave the package in a sheltered area.

If I believe my package is lost, what should I do?

If your package is lost, please contact customercare@sashaliv.com.

How should I store my SASHA LIV Jewelry?

We recommend storing your SASHA LIV jewelry in a cool, dark place, away from any chemicals or harsh conditions.

Oxidation

With normal wear and tear, oxidation may happen. Overtime, oxidation will disappear. To avoid oxidation, do not expose jewelry to perspiration, chlorine, perfumes, cleaning agents, and silver polish. We do not recommend using silver polishing liquid. Oxidized jewelry does not benefit from being dipped in silver polishing liquid, as it destroys the oxidation.

Enamel

SASHA LIV only uses Italian enamel, made without glass, to ensure the durability of our product.

Color Cords

SASHA LIV color cords are made from synthetic fibers. To avoid damages or discoloration do not submerge in water.

CAREERS

I am interested in career opportunities at SASHA LIV, what should I do?

For more information, please visit our careers page.

CONTACT

What is the SASHA LIV mailing address?

Sasha Liv
255 West 36th St.
New York, New York 10018